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客戶服務代表 (分行)

Credit Control Assistant (Debt Collection)

Associate

2025-04-02

Description

Closely monitor all post-loan cases and identify overdue repayment to minimise credit losses from time to time
Perform phone dunning and/or reminder message to delinquent clients in professional manner
Communicate and monitor performance of appointed external parties including debt collection agencies, etc.
Liaise with different internal parties in resolving disputes and outstanding accounts
Prepare debt collection status report
Provide general administration and clerical support to the team
Handle enquiries related to collection matters
Participate in ad-hoc projects as assigned

Requirements

Tertiary education, or equivalent qualifications at HKQF level 3
Minimum 1 year working experience in sales support or customer service, preferably in credit control and debt collection operations
Proficiency in both English and Chinese
Strong self-motivation, with ability to work independently and under pressure
Good interpersonal, negotiation and problem-solving skill
Maintain a positive, empathetic and professional attitude toward customers at all time
Proficiency in MS Office
Immediate available is highly preferred

Benefits

Attractive remuneration package
Career progression opportunities
Discretionary performance bonus
Medical & Dental insurance
Birthday leave
Anniversary leave
Study leave
Study subsidy scheme
Employee property loan / personal loan scheme
Numerous other staff benefits

https://apply.workable.com/j/D463352963

title
Credit Control Assistant (Debt Collection)

shortcode
D463352963

code

employment_type
Full-time

telecommuting
false

department
Konew Fintech Corporation Limited

url
https://apply.workable.com/j/D463352963

shortlink
https://apply.workable.com/j/D463352963

application_url
https://apply.workable.com/j/D463352963/apply

published_on
2025-04-02

created_at
2025-04-02

country
Hong Kong

city
Central

state
Hong Kong Island

education
Vocational

experience
Associate

function

industry
Financial Services

locations

[
  {
    "country": "Hong Kong",
    "countryCode": "HK",
    "city": "Central",
    "region": "Hong Kong Island",
    "hidden": false
  }
]

Description  Closely monitor all post-loan cases and identify overdue repayment to minimise credit losses from time to time
 Perform phone dunning and/or reminder message to delinquent clients in professional manner
 Communicate and monitor performance of appointed external parties including debt collection agencies, etc.
 Liaise with different internal parties in resolving disputes and outstanding accounts
 Prepare debt collection status report
 Provide general administration and clerical support to the team
 Handle enquiries related to collection matters
 Participate in ad-hoc projects as assigned
 
Requirements
 Tertiary education, or equivalent qualifications at HKQF level 3
 Minimum 1 year working experience in sales support or customer service, preferably in credit control and debt collection operations
 Proficiency in both English and Chinese
 Strong self-motivation, with ability to work independently and under pressure
 Good interpersonal, negotiation and problem-solving skill
 Maintain a positive, empathetic and professional attitude toward customers at all time
 Proficiency in MS Office
 Immediate available is highly preferred
 
Benefits
 Attractive remuneration package
 Career progression opportunities
 Discretionary performance bonus
 Medical & Dental insurance
 Birthday leave
 Anniversary leave
 Study leave
 Study subsidy scheme
 Employee property loan / personal loan scheme
 Numerous other staff benefits