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Manager, Events, Communications & Partnerships

Mid-Senior level

Manager, Membership & Digital Commerce

Mid-Senior level

Assistant Manager, Finance (Account Payable & Account Receivable)

Head of Growth Marketing & MarTech

Mid-Senior level

Legal Officer

Analyst Programmer (Mobile Application Developer)

Junior Analyst Programmer (Full Stack)

Receptionist

Full Stack Developer (Mobile/Web/Backend)

Marketing Officer (Multimedia Design | Content Creation | AI Applications)

Personal Assistant cum Personal Protection Specialist (私人助理兼個人防護專家)

Senior Officer, Merchant Partnerships & Card Acquisition

Sales Support Officer (Mortgage Service)

公司司機 Company Driver

電話推廣主任 Call Centre Executive

客戶服務代表 (分行)

Manager, Membership & Digital Commerce

Mid-Senior level

2026-08-18

Description

Develop and manage Katch Membership Programme, including acquisition, engagement, retention, and loyalty initiatives.
Oversee Katch Mall operations, merchandising strategy, and sales performance.
Design exclusive member benefits, campaigns, and fan experiences.
Analyze member and customer insights to improve engagement and conversion.
Develop commercial opportunities through merchandise, memberships, partnerships, and cross-promotions.
Work closely with Artist Management, Concert Production, and Marketing teams to maximize fan monetization.
Establish KPIs, operational processes, and performance reporting.
Execute any ad-hoc tasks or projects as assigned by superior.

Requirements

Degree holder in Business, Marketing, E-commerce, CRM, or related disciplines, or equivalent qualification at HKQF Level 5
Minimum 8 years of experience in Membership, CRM, Loyalty, E-commerce, Entertainment, or Lifestyle sectors.
Strong understanding of customer engagement, community building, and digital commerce.
Experience in driving revenue growth and customer retention.
Commercially minded, analytical, and results-oriented.
Strong stakeholder management and communication skills.
Experience in team management is preferred as supervisory level.
Good command of written and spoken English and Chinese.

Benefits

Attractive remuneration package
Career progression opportunities
Discretionary performance bonus
Medical & Dental insurance
Birthday leave
Anniversary leave
Study leave
Study subsidy scheme
Employee property loan / personal loan scheme
Numerous other staff benefits

https://apply.workable.com/j/3F0FC39FA6

title
Manager, Membership & Digital Commerce

shortcode
3F0FC39FA6

code

employment_type
Full-time

telecommuting
false

department

url
https://apply.workable.com/j/3F0FC39FA6

shortlink
https://apply.workable.com/j/3F0FC39FA6

application_url
https://apply.workable.com/j/3F0FC39FA6/apply

published_on
2026-08-18

created_at
2026-08-18

country
Hong Kong

city
Central

state
Central and Western District

education
Bachelor's Degree

experience
Mid-Senior level

function

industry
Entertainment

locations

[
  {
    "country": "Hong Kong",
    "countryCode": "HK",
    "city": "Central",
    "region": "Central and Western District",
    "hidden": false
  }
]

Description Develop and manage Katch Membership Programme, including acquisition, engagement, retention, and loyalty initiatives.
Oversee Katch Mall operations, merchandising strategy, and sales performance.
Design exclusive member benefits, campaigns, and fan experiences.
Analyze member and customer insights to improve engagement and conversion.
Develop commercial opportunities through merchandise, memberships, partnerships, and cross-promotions.
Work closely with Artist Management, Concert Production, and Marketing teams to maximize fan monetization.
Establish KPIs, operational processes, and performance reporting.
Execute any ad-hoc tasks or projects as assigned by superior.
Requirements
Degree holder in Business, Marketing, E-commerce, CRM, or related disciplines, or equivalent qualification at HKQF Level 5 
Minimum 8 years of experience in Membership, CRM, Loyalty, E-commerce, Entertainment, or Lifestyle sectors.
Strong understanding of customer engagement, community building, and digital commerce.
Experience in driving revenue growth and customer retention.
Commercially minded, analytical, and results-oriented.
Strong stakeholder management and communication skills.
Experience in team management is preferred as supervisory level.
Good command of written and spoken English and Chinese.
Benefits
 Attractive remuneration package
 Career progression opportunities
 Discretionary performance bonus
 Medical & Dental insurance
 Birthday leave
 Anniversary leave
 Study leave
 Study subsidy scheme
 Employee property loan / personal loan scheme
 Numerous other staff benefits