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21 jobs available

Assistant Digital Marketing Manager

Content Marketing Officer

Officer, Customer Relationship

Customer Care Representative 客戶服務代表

Receptionist

Branch Manager

Mid-Senior level

Call Centre Lead (Assistant Manager)

Mid-Senior level

Mortgage Specialist / Sales Executive

Call Centre Executive 電話推廣主任

Call Centre Telesales 電話推銷員

Strategy Consultant (Branch) 銷售專員 (分行)

辦公室清潔員 (Cleaner)

Intern, Fintech

Administrative Clerk

Information Security Specialist

Manager, Corporate Finance

Mid-Senior level

Full Stack Developer (Mobile & Backend)

Operation Analyst (Loans)

Officer, Risk Control

Senior Officer, Customer Relationship

Relationship Officer / Assistant Manager (Mortgage Loan Business)

Call Centre Lead (Assistant Manager)

Mid-Senior level

2023-11-20

Description

Lead and monitor the department to achieve sales target and ensure quality of service & work (i.e. timeliness, accuracy and compliance)
Coordinate and manage loan applications
Provide coaching for Call Centre Telesales and Executive
Collect the market information for product positioning
Handle complaints from customers
Assist Department Head to devise and implement strategic plan & system to enhance service quality and business effectiveness
Implement human resources management in the department to enhance job satisfaction and capabilities of department members and to ensure appropriateness of job allocation
Devote to ad hoc projects to achieve Company strategic plan
Support and act towards the Konew Group’s vision

Requirements

Over 6 years of working experience in relevant field
Advanced Microsoft Word, Excel & Access
Excellent command of written & spoken English & Chinese (Particularly in business writing such as proposal, procedure, report, letters)
Excellent conflict management skills to resolve conflict with customers
Excellent management skills
Good leadership, emotional intelligence and negotiation skill (including pervasive & bargaining tactics)
Excellent interpersonal communication with external & internal parties in written and spoken English & Chinese (preferable in spoken Mandarin)
Stress resilience
Open-minded to receive & give constructive opinions / criticism
Sociable, outgoing & cheerful
Conscientious (i.e. dependable, self-disciplined, organized and careful)
Willing to help others to enhance group performance & motivation and be cooperative
High initiative to give useful suggestion / advice to enhance sales performance in align with Company strategy & visions
Make judgment and decision timely, wisely and diligently
Forward thinking and problem sensitivity to prevent problem from happening
Minimize critical error and careless mistake of the department
Complete ad hoc tasks assigned by top management independently and in good quality

Benefits

Attractive remuneration package
Career progression opportunities
Medical & Dental insurance
Birthday leave
Anniversary leave
Study leave
Study subsidy scheme
Employee property loan / personal loan scheme
Numerous other staff benefits

https://apply.workable.com/j/CC48C8D1A4

title
Call Centre Lead (Assistant Manager)

shortcode
CC48C8D1A4

code

employment_type
Full-time

telecommuting
false

department
Konew Fintech Corporation Limited

url
https://apply.workable.com/j/CC48C8D1A4

shortlink
https://apply.workable.com/j/CC48C8D1A4

application_url
https://apply.workable.com/j/CC48C8D1A4/apply

published_on
2023-11-20

created_at
2023-11-15

country
Hong Kong

city
Central

state
Hong Kong Island

education
Certification

experience
Mid-Senior level

function

industry
Financial Services

locations

[
  {
    "country": "Hong Kong",
    "countryCode": "HK",
    "city": "Central",
    "region": "Hong Kong Island",
    "hidden": null
  }
]

Description  Lead and monitor the department to achieve sales target and ensure quality of service & work (i.e. timeliness, accuracy and compliance)
 Coordinate and manage loan applications
 Provide coaching for Call Centre Telesales and Executive
 Collect the market information for product positioning
 Handle complaints from customers
 Assist Department Head to devise and implement strategic plan & system to enhance service quality and business effectiveness
 Implement human resources management in the department to enhance job satisfaction and capabilities of department members and to ensure appropriateness of job allocation
 Devote to ad hoc projects to achieve Company strategic plan
 Support and act towards the Konew Group’s vision
 
Requirements
 Over 6 years of working experience in relevant field
 Advanced Microsoft Word, Excel & Access
 Excellent command of written & spoken English & Chinese (Particularly in business writing such as proposal, procedure, report, letters)
 Excellent conflict management skills to resolve conflict with customers
 Excellent management skills
 Good leadership, emotional intelligence and negotiation skill (including pervasive & bargaining tactics)
 Excellent interpersonal communication with external & internal parties in written and spoken English & Chinese (preferable in spoken Mandarin)
 Stress resilience
 Open-minded to receive & give constructive opinions / criticism
 Sociable, outgoing & cheerful
 Conscientious (i.e. dependable, self-disciplined, organized and careful)
 Willing to help others to enhance group performance & motivation and be cooperative
 High initiative to give useful suggestion / advice to enhance sales performance in align with Company strategy & visions
 Make judgment and decision timely, wisely and diligently
 Forward thinking and problem sensitivity to prevent problem from happening
 Minimize critical error and careless mistake of the department
 Complete ad hoc tasks assigned by top management independently and in good quality
 
Benefits
 Attractive remuneration package
 Career progression opportunities
 Medical & Dental insurance
 Birthday leave
 Anniversary leave
 Study leave
 Study subsidy scheme
 Employee property loan / personal loan scheme
 Numerous other staff benefits