Call Centre Lead (Assistant Manager)

Mid-Senior level
2023-11-20

Description

  • Lead and monitor the department to achieve sales target and ensure quality of service & work (i.e. timeliness, accuracy and compliance)
  • Coordinate and manage loan applications
  • Provide coaching for Call Centre Telesales and Executive
  • Collect the market information for product positioning
  • Handle complaints from customers
  • Assist Department Head to devise and implement strategic plan & system to enhance service quality and business effectiveness
  • Implement human resources management in the department to enhance job satisfaction and capabilities of department members and to ensure appropriateness of job allocation
  • Devote to ad hoc projects to achieve Company strategic plan
  • Support and act towards the Konew Group’s vision

Requirements

  • Over 6 years of working experience in relevant field
  • Advanced Microsoft Word, Excel & Access
  • Excellent command of written & spoken English & Chinese (Particularly in business writing such as proposal, procedure, report, letters)
  • Excellent conflict management skills to resolve conflict with customers
  • Excellent management skills
  • Good leadership, emotional intelligence and negotiation skill (including pervasive & bargaining tactics)
  • Excellent interpersonal communication with external & internal parties in written and spoken English & Chinese (preferable in spoken Mandarin)
  • Stress resilience
  • Open-minded to receive & give constructive opinions / criticism
  • Sociable, outgoing & cheerful
  • Conscientious (i.e. dependable, self-disciplined, organized and careful)
  • Willing to help others to enhance group performance & motivation and be cooperative
  • High initiative to give useful suggestion / advice to enhance sales performance in align with Company strategy & visions
  • Make judgment and decision timely, wisely and diligently
  • Forward thinking and problem sensitivity to prevent problem from happening
  • Minimize critical error and careless mistake of the department
  • Complete ad hoc tasks assigned by top management independently and in good quality

Benefits

  • Attractive remuneration package
  • Career progression opportunities
  • Medical & Dental insurance
  • Birthday leave
  • Anniversary leave
  • Study leave
  • Study subsidy scheme
  • Employee property loan / personal loan scheme
  • Numerous other staff benefits
https://apply.workable.com/j/CC48C8D1A4
title
Call Centre Lead (Assistant Manager)
shortcode
CC48C8D1A4
code
employment_type
Full-time
telecommuting
false
department
Konew Fintech Corporation Limited
url
https://apply.workable.com/j/CC48C8D1A4
shortlink
https://apply.workable.com/j/CC48C8D1A4
application_url
https://apply.workable.com/j/CC48C8D1A4/apply
published_on
2023-11-20
created_at
2023-11-15
country
Hong Kong
city
Central
state
Hong Kong Island
education
Certification
experience
Mid-Senior level
function
industry
Financial Services
locations
[ { "country": "Hong Kong", "countryCode": "HK", "city": "Central", "region": "Hong Kong Island", "hidden": null } ]
Apply Now
Description
  • Lead and monitor the department to achieve sales target and ensure quality of service & work (i.e. timeliness, accuracy and compliance)
  • Coordinate and manage loan applications
  • Provide coaching for Call Centre Telesales and Executive
  • Collect the market information for product positioning
  • Handle complaints from customers
  • Assist Department Head to devise and implement strategic plan & system to enhance service quality and business effectiveness
  • Implement human resources management in the department to enhance job satisfaction and capabilities of department members and to ensure appropriateness of job allocation
  • Devote to ad hoc projects to achieve Company strategic plan
  • Support and act towards the Konew Group’s vision

Requirements

  • Over 6 years of working experience in relevant field
  • Advanced Microsoft Word, Excel & Access
  • Excellent command of written & spoken English & Chinese (Particularly in business writing such as proposal, procedure, report, letters)
  • Excellent conflict management skills to resolve conflict with customers
  • Excellent management skills
  • Good leadership, emotional intelligence and negotiation skill (including pervasive & bargaining tactics)
  • Excellent interpersonal communication with external & internal parties in written and spoken English & Chinese (preferable in spoken Mandarin)
  • Stress resilience
  • Open-minded to receive & give constructive opinions / criticism
  • Sociable, outgoing & cheerful
  • Conscientious (i.e. dependable, self-disciplined, organized and careful)
  • Willing to help others to enhance group performance & motivation and be cooperative
  • High initiative to give useful suggestion / advice to enhance sales performance in align with Company strategy & visions
  • Make judgment and decision timely, wisely and diligently
  • Forward thinking and problem sensitivity to prevent problem from happening
  • Minimize critical error and careless mistake of the department
  • Complete ad hoc tasks assigned by top management independently and in good quality

Benefits

  • Attractive remuneration package
  • Career progression opportunities
  • Medical & Dental insurance
  • Birthday leave
  • Anniversary leave
  • Study leave
  • Study subsidy scheme
  • Employee property loan / personal loan scheme
  • Numerous other staff benefits