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Office Administrative, Senior Officer

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Assistant Call Center Manager

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Assistant Manager, Credit Approval / Loan Approval

電話推廣主任 Call Centre Executive

日間客戶服務代表 Customer Care Representative

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Mid-Senior level

Assistant Marketing Manager

Digital Marketing Manager

Mid-Senior level

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Officer, Marketing

Administrator, Sales Support

Senior Officer, Credit Approval

顧客服務代表

Officer, Risk Control

Assistant Call Center Manager

Associate

2023-02-27

Description

Manage daily operations of call centre (inbound and outbound team) to ensure excellent client services are delivered
Analyse and provide valuable insights in identifying trends and establish the key performance measurement of the call centre
Monitor and advise the handling of difficult/unusual cases as reported, understand client needs and help them with their queries on relevant loan products, services and solutions whenever necessary
Demonstrate agile and efficient business strategy to meet the sales target and to achieve continuous engagement with clients
Demonstrate knowledge of supervisory principles and familiarity with company products, services, and policies
Review company policies and SOPs, implement internal service standard protocol and drive excellent collaboration with various internal parties
Perform roster assignment to shift-duty staff and ensure the best utilisation of manpower especially in peak seasons
Provide necessary counselling, coaching and supervision to subordinates, and manage staff performance
Conduct regular and ad-hoc management reports in terms of data analysis to optimize operations direction and planning
Be committed to act with the Company’s core values and competency expectations
Participate and support in any ad-hoc projects as assigned by Management

Requirements

Tertiary education or above
Minimum 4 years of relevant working experience with at least 1 year in supervisory level, preferably in banking or money lending industry
Familiar with the latest mortgage loan lending operations and business models
Strong business connections with proven track record of success in growing a portfolio
Strong business acumen with excellent problem solving and data analytical skills
Detail-oriented and strong in risk management
Excellent communication, interpersonal and presentation skills
Excellent command of spoken and written English and Chinese

Benefits

Attractive remuneration package
Career progression opportunities
Medical & Dental insurance
Birthday leave
Anniversary leave
Study leave
Study subsidy scheme
Employee property loan / personal loan scheme
Numerous other staff benefits

https://apply.workable.com/j/E9E57BD3D0

title
Assistant Call Center Manager

shortcode
E9E57BD3D0

code

employment_type
Full-time

telecommuting
false

department
Konew Financial Express Limited

url
https://apply.workable.com/j/E9E57BD3D0

shortlink
https://apply.workable.com/j/E9E57BD3D0

application_url
https://apply.workable.com/j/E9E57BD3D0/apply

published_on
2023-02-27

created_at
2023-02-27

country
Hong Kong

city
Central

state
Hong Kong Island

education
High School or equivalent

experience
Associate

function

industry
Financial Services

DescriptionManage daily operations of call centre (inbound and outbound team) to ensure excellent client services are delivered
Analyse and provide valuable insights in identifying trends and establish the key performance measurement of the call centre
Monitor and advise the handling of difficult/unusual cases as reported, understand client needs and help them with their queries on relevant loan products, services and solutions whenever necessary
Demonstrate agile and efficient business strategy to meet the sales target and to achieve continuous engagement with clients
Demonstrate knowledge of supervisory principles and familiarity with company products, services, and policies
Review company policies and SOPs, implement internal service standard protocol and drive excellent collaboration with various internal parties
Perform roster assignment to shift-duty staff and ensure the best utilisation of manpower especially in peak seasons
Provide necessary counselling, coaching and supervision to subordinates, and manage staff performance
Conduct regular and ad-hoc management reports in terms of data analysis to optimize operations direction and planning
Be committed to act with the Company’s core values and competency expectations
Participate and support in any ad-hoc projects as assigned by Management
Requirements
Tertiary education or above
Minimum 4 years of relevant working experience with at least 1 year in supervisory level, preferably in banking or money lending industry
Familiar with the latest mortgage loan lending operations and business models
Strong business connections with proven track record of success in growing a portfolio
Strong business acumen with excellent problem solving and data analytical skills
Detail-oriented and strong in risk management
Excellent communication, interpersonal and presentation skills
Excellent command of spoken and written English and Chinese
Benefits
Attractive remuneration package
Career progression opportunities
Medical & Dental insurance
Birthday leave
Anniversary leave
Study leave
Study subsidy scheme
Employee property loan / personal loan scheme
Numerous other staff benefits